Privacy policy

Last updated: August 20, 2026

SoftSkynn respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit our website, place an order, or interact with our services.

By using the SoftSkynn website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Contact information, such as your name, email address, and shipping or billing details.
  • Order information, such as products purchased, transaction details, and order history.
  • Account information, if you create an account on our website.
  • Device and usage information, such as IP address, browser type, device type, pages visited, and interactions with the website.
  • Communications, such as messages you send to customer support or responses to surveys, reviews, or promotions.

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order, contact us, subscribe to emails, or submit a form.
  • Automatically through cookies, pixels, analytics tools, and similar technologies when you browse our website.
  • From service providers and partners that help us process payments, fulfill orders, detect fraud, or analyze store performance.

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.
  • Send order confirmations, shipping updates, and service-related communications.
  • Provide customer support.
  • Improve our website, products, and services.
  • Personalize your shopping experience.
  • Detect, prevent, or investigate fraud, abuse, or security issues.
  • Send marketing emails or promotional content where permitted by law or where you have subscribed.
  • Comply with legal obligations and enforce our policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the site functioning, remember preferences, measure traffic, analyze performance, and support advertising or remarketing efforts.

You can usually control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

5. How We Share Information

We do not sell your personal information in the ordinary course of business. We may share information with trusted third parties when necessary to operate our store, including:

  • Payment processors.
  • Shipping and logistics providers.
  • Website hosting, ecommerce, and technology providers.
  • Analytics, fraud prevention, and marketing service providers.
  • Professional advisors or authorities where disclosure is required by law or needed to protect our rights.

These third parties are expected to handle information only as needed to provide their services or comply with legal requirements.

6. Payment Information

Payments are processed through secure third-party payment providers. SoftSkynn does not store full payment card details on its own systems unless explicitly stated at checkout by the payment provider or platform.

7. Email Marketing

If you subscribe to marketing communications, we may send you updates about products, promotions, and store news. You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us at softskynn.com@gmail.com.

8. Data Retention

We keep personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of personal information, subject to legal or operational exceptions.
  • Object to or restrict certain processing activities where applicable.
  • Withdraw consent for marketing communications.

To make a privacy-related request, contact us at softskynn.com@gmail.com.

10. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites, apps, or services. Those third parties operate under their own privacy practices, and SoftSkynn is not responsible for their content, security, or privacy handling.

12. Children's Privacy

Our website is not intended for children without appropriate supervision where required by law. We do not knowingly collect personal information from children in violation of applicable law.

13. International Visitors

If you access our website from outside the country where our service providers operate, your information may be transferred to and processed in other countries where privacy laws may differ.

14. Changes to This Privacy Policy

SoftSkynn may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

softskynn.com@gmail.com